Privacy Policy | Lukki Casino
Our approach
Your privacy matters to us. We handle your personal information in line with the data protection laws that apply to our business.
Information we collect
- Registration details like your name, ID or passport number, email, home address, date of birth and other contact details.
- Account and payment data like card or bank details, your deposits, withdrawals, winnings and other transactions.
- Gaming information about the games you play, your bets, wins, losses and preferences.
- Location and device data like your IP address and geolocation.
- Verification documents for age and identity checks, for example a copy of your ID or proof of address.
How we collect it
Most information comes from you when you sign up, play or talk to our support team. Some is gathered automatically when you visit our website. We also receive information from regulators, credit reference and fraud prevention agencies, and partners who help us run our services.
Why we use it
We use your information to run your account, confirm who you are and that you are old enough to play, handle payments, provide our games and support, meet legal duties such as anti-money laundering and responsible gambling rules, stop fraud and improve our services. Marketing is sent only if you agree to it.
Who we share it with
Information may go to providers who help with payments, support, games and our systems, to government bodies and regulators, to anti-fraud and credit agencies, and to marketing partners if you have agreed. Transfers abroad are made with suitable safeguards in place.
How long we keep it
We keep your information only for as long as we need it or the law requires. Records of your financial transactions are kept for at least five years. After that, the information is deleted or made anonymous.
Your rights
You can ask what we hold and why, get a copy, have mistakes corrected, object to direct marketing, ask for deletion where the law allows and receive your data in a structured format. Our support team will help you with any request.